Privacy Policy

Who we are

Best Option Restoration of Keller is a locally owned restoration company based at 6521 Avalon Dr, Watauga, TX 76148, and part of the Best Option Restoration Network. In this policy, "we," "us" and "our" mean Best Option Restoration of Keller. This policy covers our website, our phone and text lines, and the forms on this site.

Information we collect

What you give us. When you call, text, email or fill out a form, you may share:

• Your name, phone number, email and property address
• What happened, when it started and which rooms are affected
• Photos and videos of the damage
• Insurance details, such as your carrier, policy number, claim number and adjuster's contact information
• Scheduling preferences and access notes, like gate codes or where the water shut-off is

What we collect on the job. To document your loss, we take photos, moisture readings, measurements and notes inside your property. Those become part of your job file and your insurance documentation.

What your browser sends. Like most websites, ours receives basic technical information when you visit: your IP address, browser and device type, the pages you view and the site that sent you here.

How we use it

• To answer your call or request and send a crew
• To inspect, scope, price and complete the work
• To document the loss and work with your insurance company, when you ask us to
• To schedule visits and send you updates about your job
• To bill you or your carrier and keep the records our business requires
• To honor our workmanship warranty
• To keep the website working and understand which pages are useful

Text messages

If you text us or give us your mobile number, you agree that we may text you about your request and your job, including arrival times, scheduling and photos. How often we text depends on your job. Message and data rates may apply.

Reply STOP at any time to stop texts, or HELP for help. We don't sell or share your mobile number with anyone for their marketing.

Who we share it with

We don't sell your personal information. We share it only when it's needed to do your job or when the law requires it:

• Your insurance company and adjuster, when you ask us to work with them on your claim
• Licensed partners on your job, such as a TDLR-licensed mold contractor or assessor, plumbers, electricians or roofers
• The Best Option Restoration Network, if a large job needs extra crews or equipment
• Service providers who help us run the business, such as phone, texting, scheduling, estimating, payment and website hosting tools. They may use your information only to provide those services to us.
• Authorities, when required by law, a court order or to protect someone's safety
• A buyer of our business, if we sell or merge the company, under the same protections described here

Cookies and analytics

Our site uses cookies and similar tools so pages load correctly and so we can see, in general terms, how people use the site. We may use analytics services such as Google Analytics, which collect information like pages viewed and time on site.

You can block or delete cookies in your browser settings. Google offers a browser add-on to opt out of Google Analytics. Blocking cookies won't stop you from calling us or using our forms.

How long we keep it

We keep job files, photos and moisture logs for as long as we need them for your job, your warranty, insurance questions and our legal and tax obligations. Requests that never became a job are kept for a shorter time. When we no longer need information, we delete it or remove what identifies you.

How we protect it

We limit access to the people and partners working on your job, use password-protected business systems and take reasonable steps to keep your information safe. No system is perfectly secure, so please don't send full Social Security numbers, bank account numbers or card numbers through our forms or texts.

Your choices and rights

You can ask us to:

• Tell you what personal information we have about you and give you a copy
• Correct information that's wrong
• Delete your information, unless we have to keep it for your warranty, an open claim or a legal reason
• Stop sending you texts or emails that aren't about an active job

Texas residents may have additional rights under the Texas Data Privacy and Security Act, depending on whether the law applies to us. Either way, we'll respond to your request within 45 days. If we turn down a request, you can ask us to reconsider by replying to our answer.

Children

This site is for adults arranging restoration work. We don't knowingly collect information from children under 13. If you think a child has sent us information, contact us and we'll delete it.

Other websites

Our site links to outside sites, such as Google reviews, government agencies and industry standards. Their privacy practices are their own, so check their policies when you visit.

Changes to this policy

If we change this policy, we'll post the new version here and update the effective date at the top of the page.